The rates quoted are per minute rates for calculating call charges. Rates include GST and are current as at 01/06/2009.

The total call charge will be affected by the following:

• Rates are subject to international carrier rates and may change without notice
• Calls are charged in 1 minute block except the untimed local calls and national calls
• Final call charges rounded up to the nearest 5 cents
• A connection fee of 15 cents applies for international calls only
• A monthly service fee of $3 applies upon account activation
• Higher charges will apply to operator assisted calls, calls to satellite phones, calls to 1300,13 or 1800 numbers and calls to special or premium services
• Higher charges may apply for calls to mobile phone in some destinations
• Calls to satellite phones and fax services may be blocked
• When recharging with any Tel.Pacific phone cards, only the balance of the phone card is transferred and not the rate plan
• Free call between iTalk to iTalk, provided there is a positive account balance

Calls to special or premium services may be blocked. The advertised rates are only applicable for calls made on iTalk. USA rate does not apply to Hawaii and Alaska. For regular updates of our products and services, full terms and conditions and a list of current rates, fees and charges for all countries you can please contact our Customer Service Centre on 1300 300 356 or visit our website at www.telpacific.com.au

Tel.Pacific Limited reserves the right to terminate any iTalk account that does not have a positive balance for a period of 3 months or longer. The iTalk CLI number may be recycled and provided to other users.

Emergency numbers such as 000, 112 or 106 are currently not supported by this system.

IMPORTANT NOTES.
Please DO NOT use iTalk when calling emergency ‘000’ numbers. Currently, iTalk does NOT support access to 000 or other emergency service telephone numbers. Therefore, iTalk should not be regarded as a replacement or substitute for a standard telephone service. Customers should always maintain an alternative telephone service which provides access to 000 and other emergency service telephone numbers.

iTalk will not work if there is a power outage as the iTalk device requires power to maintain the service. Your iTalk device connected to your ADSL ROUTER/SWITCH both need to be on. Your computer does not need to on while you make a call

You will need to keep your current phone line and ADSL account active in order to use iTalk.

iTalk cannot be used over a dial-up connection as it is designed to be used over a broadband connection.

iTalk PHONE LINE NUMBERING SYSTEM

iTalk supply 3 ranges of telephone numbers to customers.

• If you are in NSW, you will be supplied a Sydney phone number
• If you are in QLD, you will be supplied a Brisbane phone number
• If you are in VIC, you will be supplied a Melbourne phone number.

A reminder about call charges:

• iTalk to iTalk calls are free – regardless of location
• iTalk to SYDNEY, MELBOURNE, or BRISBANE calls- 10c per call (untimed)
• iTalk to AUSTRALIAN MOBILE number calls- will be charged as per current published rates
• iTalk to ALL OTHER CAPITAL CITIES in Australia will be charged as per current published rates
• iTalk to ALL RURAL destinations in Australia will be charged as per current published rates
• iTalk to ALL INTERNATIONAL destinations in Australia will be charged as per current published rates.

Please remind your friends and family that if they call your iTalk number and they do not use an iTalk service, they will be charged as if calling a Sydney/Brisbane/Melbourne number (depending on the number you have).

When using iTalk, the ATA sends your voice call as data over the Internet. This will count towards your monthly usage. The amount of data used is minimal, however a rough approximation of usage is as follows:

• using VoIP adds 0.47 Megabyte to your usage every 10 minutes of talk time
• assuming Standard (G.723.1) voice compression, and as the average household consumes between 1000 to 2000 minutes of talk time per month, this would equate to approximately 50 to 100 Megabytes data.

TEL.PACIFIC’s Voice and Internet network is Australia-wide. We have full control of our Internet and Voice network and ensures that quality of service is always at the highest level.

Your iTalk Starter Kit includes:

• italk VoIP adapter
• Power adapter
• Ethernet cable

To use the iTalk service, you will also need to provide

• 1 Analogue Telephone
• ADSL Broadband connection
• 1 available ‘Ethernet’ port on your ADSL ROUTER/SWITCH

Because the service works with an ordinary telephone handset attached directly to the iTalk device, there are no compatibility issues which would affect your Internet connections.