1. BROADBAND PHONE AND ITALK
1.1. What is broadband phone?
VoIP stands for Voice over Internet Protocol. This technology allows you to make telephone calls over a broadband Internet connection. An Analogue Telephone adapter (ATA) converts the voice signal from your telephone into a digital signal so that it can be sent over the Internet. Because a VOIP call is sent outside of a traditional telephone network, it generally costs less than the equivalent service from a traditional telephone service provider.
IMPORTANT NOTES.
Please DO NOT use iTalk when calling emergency ‘000’ numbers. Currently, iTalk does NOT support access to 000 or other emergency service telephone numbers. Therefore, iTalk should not be regarded as a replacement or substitute for a standard telephone service. Customers should always maintain an alternative telephone service which provides access to 000 and other emergency service telephone numbers.
iTalk will not work if there is a power outage as the iTalk device requires power to maintain the service.
You will need to keep your current phone line and ADSL account active in order to use iTalk.
1.2. TEL PACIFIC's broadband Phone (iTalk) Telephone Service
Talk is a low cost phone service to be used in conjunction with your traditional telephone account and ADSL broadband connection. It provides:
- low cost international calling rates
- unlimited free calls to other iTalk customers (wherever they are)
- 10c untimed local calls
iTalk cannot be used over a dial-up connection as it is designed to be used over a broadband connection.
1.3. How do I make a call using iTalk?
iTalk works in the same manner as a traditional telephone service. It can be used to call other iTalk customers, it can also be used to call traditional telephone numbers. Simply, pick up your phone connected to the iTalk device, listen for a dial tone and then dial the destination number.
IMPORTANT NOTE ABOUT iTalk PHONE LINE NUMBERING SYSTEM
- iTalk supply 3 ranges of telephone numbers to customers.
- If you are in NSW, you will be supplied a Sydney phone number
- If you are in QLD, you will be supplied a Brisbane phone number
- If you are in VIC, you will be supplied a Melbourne phone number.
A reminder about call charges:
- iTalk to iTalk calls are free – regardless of location
- iTalk to italk to ALL of Australia (land line)- 9.9c per call (untimed)
- iTalk to AUSTRALIAN MOBILE number calls- will be charged as per current published rates
Please remind your friends and family that if they call your iTalk number and they do not use an iTalk service, they will be charged as if calling a Sydney/Brisbane/Melbourne number (depending on the number you have).
1.4. How does using iTalk affect my ADSL broadband usage?
When using iTalk, the ATA sends your voice call as data over the Internet. This will count towards your monthly usage. The amount of data used is minimal, however a rough approximation of usage is as follows:
- using VoIP adds 0.47 Megabyte to your usage every 10 minutes of talk time
- assuming Standard (G.723.1) voice compression, and as the average household consumes between 1000 to 2000 minutes of talk time per month, this would equate to approximately 50 to 100 Megabytes data.
1.5. What if my ADSL Broadband connection is shaped?
Voice quality should normally not be impaired, however if the ADSL connection taken up by other programs (eg: large amounts of download) there may be a decrease in quality.
1.6. What about sound quality?
Where the ADSL broadband connection is not over utilised, the quality of an iTalk call in on par with standard (PSTN) telephone services. It is important to remember that iTalk can be affected by the quality and speed of your ADSL connection, disturbances to your ADSL service, and the running several programs that are using a large amount of your bandwidth.
1.7. Is your network based locally or overseas? Do you own/lease the network infrastructure? Does this affect my iTalk service?
TEL.PACIFIC’s Voice and Internet network is Australia-wide. We have full control of our Internet and Voice network and ensures that quality of service is always at the highest level.
1.8. How do I make a call with TEL.PACIFIC’s Broadband Phone Service?
To call a local number: Dial the area code and then the eight-digit [8] local phone number.
To call a listed National destination: Dial the area code and then the eight-digit [8] local phone number.
To call a listed International destination: Dial 0011 (to place the call outside of Australia), the country code, the area code, and then the local phone number.
2. SIGN UP
2.1. OK, I’m ready to sign up.
Register online at http://www.telpacific.com.au/joinus/voip/voip_price.asp or call our friendly sales team on 1300 369 888.
2.2. Can I bundle TEL.PACIFIC ADSL and iTalk Telephone Services?
Yes. Pricing information is at:
http://www.telpacific.com.au/joinus/voip/voip_price.asp or call our friendly sales team on 1300 369 888 for more information.
3. EQUIPMENT
3.1. What equipment and ADSL connection is required?
Your iTalk Starter Kit includes:
- italk VoIP adapter
- Power adapter
- Ethernet cable
To use the iTalk service, you will also need to provide
- 1 Analogue Telephone
- ADSL Broadband connection
- VoIP compatible ADSL ROUTER/SWITCH with 1 spare Ethernet port
3.2. Do I need to change firewall settings?
Because the service works with an ordinary telephone handset attached directly to the iTalk device, there are no compatibility issues which would affect your Internet connections.
3.3. Does my computer have to be turned on when I make a call?
Your iTalk device connected to your ADSL ROUTER/SWITCH both need to be on. Your computer does not need to on while you make a call.
3.4. Can I use my computer while on the phone?
You can use your computer and make calls using iTalk at the same note. Please note that as iTalk and the computer share the same bandwidth, if you are using large amounts of your bandwidth (i.e.: downloading a large file) you may experience degraded voice quality.
3.5. Can I use a Fax machine on iTalk?
No. Currently you can not use a Fax machine on iTalk.
4. BILLING
4.1. How am I billed for iTalk services?
Monthly access fees is billed monthly in advance, usage is billed in arrears. Payment is by credit card or direct debit only.
4.2. Can I view my bills online?
You may check your current account details on the TEL.PACIFIC Customer Service Centre. Go to: www.telpacific.com.au
Enter your phone number and password where required, then press ENTER
You should now be seeing the Main Menu for your accounts. Here you will see all of your past and current plans/accounts.
The following options are available:
My Invoice
View your last 25 transactions or last 4 invoices.
My Usage
View usage details on any of your accounts.
My Details
View your personal information, address and contact details. To change the information on this screen please email phonecards@telpacific.com.au.
Online Payment
To make a (secure) payment using credit card.
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